Last updated: August 3, 2026

Terms of Service

• 1. Description of the service
• 2. Eligibility and accounts
• 3. Acceptable use
• 4. SMS and messaging terms
• 5. No resale or purchased leads
• 6. Client responsibilities and compliance
• 7. Fees, billing, and cancellation
• 8. Third party services
• 9. Intellectual property
• 10. No guarantee of results
• 11. Limitation of liability
• 12. Indemnification
• 13. Term and termination
• 14. Changes to these Terms
• 15. Governing law
• 16. Contact us

1. Description of the service

AirClients provides lead generation and marketing automation services for HVAC contractors and other home service businesses. Depending on the plan you purchase, the service may include some or all of the following:

• Automated response to inbound leads by SMS text message, email, or both.
• Lead qualification through automated question and answer sequences.
• Appointment booking onto a calendar you control.
• Automated follow up sequences to leads who do not respond immediately.
• Setup and management of paid advertising campaigns on third party platforms.
• Ongoing monitoring, configuration changes, and technical support.

We may modify, improve, or discontinue features of the service at any time. If a change materially reduces the core functionality you are paying for, we will give you reasonable notice.

2. Eligibility and accounts

You must be at least 18 years old and authorized to enter into a binding contract on behalf of the business you represent. You are responsible for the accuracy of the information you provide to us, and for maintaining the confidentiality of any credentials used to access systems we configure for you.

3. Acceptable use

You agree that you will not, and will not permit anyone acting on your behalf to:

• Use the service to send unsolicited messages to people who have not given prior express written consent to be contacted.
• Upload, import, or message contact lists that were purchased, rented, scraped, harvested, or otherwise obtained without the contact's direct consent.
• Send content that is unlawful, fraudulent, deceptive, harassing, defamatory, obscene, or that promotes illegal activity.
• Send messages relating to prohibited or restricted categories under carrier and messaging rules, including but not limited to illegal substances, firearms, hate speech, adult content, gambling, high risk financial offers, or debt collection on behalf of third parties.
• Impersonate any person or business, or misrepresent your affiliation with any person or business.
• Attempt to bypass, disable, or interfere with any opt out mechanism, filtering system, or security feature.
• Reverse engineer, resell, sublicense, or white label the service without our prior written consent.
• Use the service in any way that violates applicable law, including the Telephone Consumer Protection Act (TCPA), the CAN-SPAM Act, state telemarketing laws, or carrier requirements including A2P 10DLC registration rules.

We may suspend or terminate the service immediately, without refund, if we reasonably believe you have violated this section. Violations of messaging rules can result in penalties and campaign shutdowns imposed by carriers, and we reserve the right to act quickly to protect our infrastructure and other clients.

4. SMS and messaging terms

These terms apply to text messages sent by AirClients to you, and to messaging programs we operate on your behalf.

Consent

We send text messages only to people who have given prior express consent to receive them, such as by submitting a form, requesting information, replying to an advertisement, or otherwise providing a phone number and agreeing to be contacted. Consent to receive marketing text messages is never a condition of purchasing any goods or services.

Opting out

You may opt out of text messages at any time by replying STOP to any message you receive from us. You will receive a single confirmation message and then no further messages, except that we may still send transactional messages where permitted, such as confirming an appointment you booked. You may also opt out by emailing support@airclients.us or calling +1 (646) 814-7083.

Help

Reply HELP to any message for assistance, or contact us at support@airclients.us.

Supported carriers

Messaging is supported on major carriers in the United States and the United Kingdom. Carrier support and delivery are not guaranteed, and carriers are not liable for delayed or undelivered messages.

Privacy of opt in data

Text messaging originator opt-in data and consent will not be shared with third parties for marketing purposes. See our Privacy Policy for full details on how we handle your information.

5. No resale or purchased leads

AirClients does not buy, sell, rent, trade, or resell leads. We do not operate a shared lead marketplace, and we do not distribute the same lead to multiple businesses.

Leads generated for you through our service belong to your business. We do not sell your leads or your customer data to any other party, and we do not use your leads to solicit business for any other client. Correspondingly, you may not resell, redistribute, or otherwise commercialize leads or contact data generated through the service, and you may not import purchased or third party lead lists into any messaging system we operate for you.

6. Client responsibilities and compliance

You are the sender of record for messages sent on your behalf and, together with us, are responsible for their lawfulness. You agree to:

• Provide accurate business information for carrier registration, including your legal entity name, address, tax identification number, and website.
• Obtain and maintain proof of consent for every contact who receives messages through the service.
• Ensure any lead capture forms or advertisements you operate contain clear and conspicuous consent language and links to your own terms and privacy policy.
• Honor all opt out requests promptly, including those received by phone, email, or in person.
• Notify us promptly of any complaint, cease and desist notice, or regulatory inquiry relating to messages sent through the service.

7. Fees, billing, and cancellation

Fees, billing frequency, and the length of any minimum commitment are set out in the proposal, order form, or written agreement you accept before the service begins. Unless that document says otherwise, fees are billed in advance, are non-refundable once the billing period has begun, and do not include third party costs such as advertising spend, phone number fees, or messaging carrier fees, which you pay directly or which we bill through at cost.

Either party may cancel with the notice period stated in your agreement. On cancellation we will stop the service at the end of the paid period and, on request, provide a reasonable export of the lead data we hold for you.

8. Third party services

The service relies on third party platforms, which may include messaging providers, customer relationship management software, scheduling tools such as Calendly, advertising platforms such as Meta, and hosting providers. Your use of those platforms is subject to their own terms and privacy policies. We are not responsible for outages, policy changes, account suspensions, or pricing changes imposed by third party platforms, although we will make reasonable efforts to help you work around them.

9. Intellectual property

We retain all rights in our systems, workflows, automations, message templates, documentation, and website content. You retain all rights in your business name, trademarks, brand assets, customer data, and the content you supply to us. You grant us a limited licence to use your name, logo, and materials only as needed to deliver the service. If we would like to reference your business as a client publicly, we will ask you first.

10. No guarantee of results

We do not guarantee any specific number of leads, appointments, booked jobs, revenue, return on advertising spend, or any other business outcome. Results depend on many factors outside our control, including your market, pricing, capacity, sales process, response times, and how quickly you follow up on appointments we book. Any figures, examples, or testimonials shown on our website describe the experience of specific businesses and are not a promise of comparable results.

11. Limitation of liability

The service is provided on an "as is" and "as available" basis, without warranties of any kind, whether express or implied, including any implied warranties of merchantability, fitness for a particular purpose, and non-infringement, to the fullest extent permitted by law.

To the maximum extent permitted by applicable law, AirClients and SALMI LLC, together with their members, managers, employees, and contractors, will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, data, goodwill, or business opportunity, arising out of or relating to the service, whether based in contract, tort, negligence, strict liability, or any other legal theory, even if we have been advised of the possibility of such damages.

Our total aggregate liability for all claims relating to the service will not exceed the total amount you actually paid us for the service in the three months immediately preceding the event giving rise to the claim.

Some jurisdictions do not allow certain limitations of liability, so some of the above may not apply to you. In that case our liability is limited to the greatest extent permitted by law.

12. Indemnification

You agree to indemnify, defend, and hold harmless AirClients and SALMI LLC from any claim, demand, penalty, fine, loss, or expense, including reasonable legal fees, arising from your breach of these Terms, your violation of any law or carrier rule, the content of messages sent on your behalf, or your failure to obtain valid consent from the contacts you message.

13. Term and termination

These Terms apply for as long as you use the service. We may suspend or terminate access immediately if you breach these Terms, if required by a carrier, platform, or regulator, or if continuing would expose us to legal or reputational risk. Sections relating to acceptable use, no resale, intellectual property, limitation of liability, indemnification, and governing law survive termination.

14. Changes to these Terms

We may update these Terms from time to time. When we do, we will revise the "Last updated" date at the top of this page. Material changes will be communicated by email or through the service where reasonably practical. Continuing to use the service after an update means you accept the revised Terms.

15. Governing law

These Terms are governed by the laws of the State of Wyoming, United States, without regard to its conflict of law rules. You agree that the state and federal courts located in Sheridan County, Wyoming have exclusive jurisdiction over any dispute arising out of or relating to these Terms or the service, and you consent to personal jurisdiction and venue in those courts.

16. Contact us

Questions about these Terms can be sent to:

SALMI LLC (doing business as AirClients)
30 N Gould St STE R
Sheridan, WY 82801
United States
Email: support@airclients.us
Phone: +1 (646) 814-7083